Terms & Conditions

Terms & Conditions – Rachel & Brian California

These Terms & Conditions apply to all purchases made through the website of Rachel & Brian California. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website or services.

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements concluded via the website of Rachel & Brian California.

By placing an order, the customer confirms that they have read, understood, and accepted these Terms & Conditions in full. Rachel & Brian California reserves the right to amend these terms at any time. Any changes will apply to future orders only.

2. Product Information

We make every effort to ensure that all product descriptions, images, prices, and other information on our website are accurate and up to date.

However:

  • Minor variations in color, texture, or appearance may occur due to screen settings or manufacturing differences.

  • Typographical errors, pricing mistakes, or inaccuracies may occur unintentionally.

  • We reserve the right to correct errors or update information at any time without prior notice.

Such errors do not entitle the customer to compensation or automatic cancellation rights beyond what is legally required.

3. Orders & Payment

All orders are processed only after full payment has been successfully received.

  • Available payment methods may vary depending on the customer’s country, location, or payment provider.

  • Customers are responsible for ensuring that the selected payment method is valid and authorized.

  • Rachel & Brian California reserves the right to refuse or cancel an order if payment authorization fails, fraud is suspected, or incorrect information has been provided.

Ownership of products transfers to the customer only after full payment has been completed.

4. Processing & Delivery

Order Processing

  • Processing time: 1–3 business days

  • Orders are prepared and dispatched after processing is complete.

Shipping

  • Estimated shipping time: 3–7 business days, depending on destination and external factors.

  • Orders are shipped directly from our supplier, which may be located outside your country of residence (including China).

  • Delivery times are estimates and not guaranteed. Delays caused by customs, carriers, or external circumstances are beyond our control.

Rachel & Brian California is not responsible for delays caused by postal services, customs inspections, weather conditions, or force majeure events.

5. Returns & Cancellations

Returns, refunds, and cancellations are governed by our separate Return Policy.

Please review our Return Policy carefully before placing an order. By completing a purchase, you acknowledge and accept the conditions stated therein.

6. Liability

To the fullest extent permitted by law:

  • Rachel & Brian California is not liable for loss, theft, or damage during shipping if tracking information confirms delivery to the address provided by the customer.

  • Customers are responsible for entering accurate shipping information during checkout.

  • Address changes must be requested within 24 hours of placing an order. After this period, we cannot guarantee modifications.

  • We are not responsible for delays, losses, or errors caused by third-party carriers or customs authorities.

Rachel & Brian California shall not be held liable for indirect, incidental, or consequential damages arising from the use of our products or website.

7. Intellectual Property

All content on this website, including but not limited to:

  • Texts

  • Images

  • Logos

  • Graphics

  • Layouts

is the exclusive property of Rachel & Brian California or its content partners and is protected by intellectual property laws.

Unauthorized use, reproduction, distribution, or modification of any website content without prior written permission is strictly prohibited.

8. Complaints Procedure

We take customer feedback seriously and strive to resolve complaints fairly and efficiently.

  • Complaints must be submitted in writing via info@rachelbriancalifornia.com.

  • Please include your order number and a clear description of the issue.

  • We aim to respond to all complaints within 5 business days.

  • If additional investigation is required, we will keep you informed of the progress.

Submitting a complaint does not automatically entitle the customer to a refund or compensation unless required by law or explicitly agreed upon.

9. Governing Law

These Terms & Conditions are governed by applicable international consumer protection laws. Any disputes shall be handled in accordance with relevant legal regulations.

10. Contact Information

For questions regarding these Terms & Conditions, please contact us:

Business Name: Rachel & Brian California
Email: info@rachelbriancalifornia.com