Shipping & Delivery Policy

At Rachel & Brian California, we aim to deliver your order as quickly and accurately as possible. Below you will find all relevant information regarding our shipping and delivery process.

1. Processing Time

  • Orders are processed within 1–3 business days.

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

  • Processing times may be slightly longer during peak periods or holidays.

2. Delivery Time

  • Estimated delivery time is 3–7 business days, depending on your location.

  • Delivery times are estimates and may vary due to factors beyond our control, such as:

    • High-volume periods

    • Customs inspections

    • Carrier delays

    • Weather or force majeure events

Rachel & Brian California cannot guarantee exact delivery dates.

3. Shipping Method & Origin

  • All orders are shipped directly from our supplier, which may be located outside your country of residence, including China.

  • Because of international shipping, customs duties, import taxes, or handling fees may apply, depending on the destination country.

  • Any such charges are the responsibility of the customer and are not included in the product price unless stated otherwise.

4. Shipping Costs

  • Shipping costs are calculated and displayed at checkout.

  • Costs may vary based on:

    • Destination

    • Weight of the order

    • Selected shipping method

By completing your purchase, you agree to the displayed shipping charges.

5. Shipping Responsibility

To ensure successful delivery:

  • Customers are responsible for providing a complete and accurate shipping address.

  • If tracking information confirms that the package has been delivered to the provided address, responsibility lies with the customer.

  • Address changes or corrections must be requested within 24 hours after placing an order.

  • We are not responsible for delays, losses, or failed deliveries caused by incorrect address information.

6. Contact

If you have any questions regarding shipping or delivery, please contact us at:

Business Name: Rachel & Brian California
Email: info@rachelbriancalifornia.com